Warranty

HERB VAPORIZERS

  1. Puffing the Silvermoon offers a 6 month IN-STORE warranty on all our herb vaporizers
  2. After the 6 month period, manufacturer warranty will apply
  3. Only the defective item/part will be replaced under the IN-STORE warranty period
  4. Coils are NOT covered under warranty
  5. Proof of purchase is required for in-store purchases

BATTERIES/BOX MODS/TANKS/CONCENTRATE TANKS

  1. Batteries and Box Mods are covered under a 3 month in-store warranty period
  2. There is no warranty period for tanks that are used. Tank leakage can be expected over time and is due to normal wear and tear on the gaskets
  3. Cracked glass in tanks must be reported within 48 hours and must be unused.
  4. There is no warranty for coils
  5. Original receipt or proof of purchase is required – No exceptions

GLASS/METAL/QUARTZ

  1. Puffing the Silvermoon offers an insurance period for glass items that arrive damaged via Canada Post
  2. There is no warranty/insurance period for broken glass/metal/quartz products purchased in-store. Items are thoroughly inspected by both staff and the customer before purchase
  3. Online warranty claims for broken glass items must be made within 48hours of receiving product (we will request an image)
  4. After 48 hours, the insurance and warranty period is over
  5. Items must be in an unused condition for warranty to apply
  6. No warranty on used items
Menu