Privacy Policy

Puffing the Silvermoon – Delta’s friendly neighbourhood Head Shop! Taking you to new Highs! Privacy Policy

—–

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.puffingthesilvermoon.com (the “Site”).

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, and phone number, as well as billing and shipping addresses and payment information where necessary. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site using analytics reporting software. Non-personal identification information may include information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

HOW WE USE COLLECTED INFORMATION

We may collect and use Users personal information for the following purposes:

-To contact you. By registering via the Website, you are giving us permission to contact you using the email address or phone number provided in regards to your order.
-To run and operate our Site
-To improve customer service
-To personalize user experience
-To improve our Site

-To Improve Marketing Campaigns
-When in line with the preferences you have shared with us, to send periodic e-mails with information or advertising relating to our products or services.

How we protect your information


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

Your personally identifiable information will be shared with our employees and with providers of outsourced services, so that they may assist with our website operations or other services we are providing to you. We may also share your information with other providers of related services that we work with (“Service Partners”), such as Canada Post for shipping purposes. 

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. You may opt out of such sharing at any time by following the opt-out procedures in the Terms and Conditions.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

If User decides to opt-in to our mailing list, they will receive emails that may newly added products, updates, featured sales or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

THIRD-PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES TO THIS PRIVACY POLICY

We have the discretion to update this privacy policy at any time. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

MINORS

The Site is not intended for individuals under the age of 19.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes

CONTACT US

If you have any questions about this Privacy Policy, the practices of this site, your dealings with this site, or if you would like to make a complaint, please contact us by e‑mail at sales@puffingthesilvermoon.com or by mail using the details provided below:

Silvermoon Store

8603 120 Street

Delta, British Columbia

V4C 6R4

Canada

—–

Menu